Delivery Policy

MySportIQ is a digital, online service. We do not sell or ship physical goods, so there is no courier, shipping cost or delivery address involved.

1. What you receive

Access to the MySportIQ platform through your web browser at mysportiq.co.za — including your school’s dashboard, live scoring, fixtures, league tables, and your school’s public website at your own yourschool.mysportiq.co.za address.

2. When it is delivered

• New school registration — your account and free trial are created immediately when you finish registering.
• Card or instant EFT payment (PayFast) — your plan is activated automatically as soon as PayFast confirms the payment, usually within a few minutes.
• EFT against an invoice — your plan stays or becomes active once the payment reflects in our bank account, which can take 1–3 business days depending on your bank. Use the invoice number as your payment reference.

3. How you will know

Your current plan and status are shown under Settings → Billing in your dashboard. You will also receive an email confirmation or invoice for each payment.

4. If something is not working

If you have paid and your plan has not activated within 24 hours, email hello@zelar.co.za with your school name and payment reference and we will sort it out the same business day where possible. If we cannot deliver the service, you are entitled to a refund under our Refund & Cancellation Policy.

5. Availability

The service is available 24 hours a day, 7 days a week, apart from occasional maintenance. See our Terms of Service for details.